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| Documents the business drivers and risks together with the services, organisation and cultural contexts. |
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Strategy review and definition |
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Current service benchmarking |
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Business drivers and risks |
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Organisational maturity |
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Service requirements |
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| Agree the business, service, commercial and governance criteria to be met. |
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Govenance model |
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Service Definitions |
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Market review |
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Options for Service, Technology, Sourcing and Implementation |
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| Select the best solution and supplier. |
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Strategic sourcing plan |
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Risk Analysis of selected strategy |
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Sourcing process |
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Signed Contract(s) |
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Business case and approval |
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Agreed high level Implementation Plan |
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| Transition and monitor performance. |
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Service Implementation |
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Supplier management |
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Service commissioning and testing |
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Benefits review |
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Service handover and acceptance |
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The Itica Process puts the end user at the centre
of each stage and has been used successfully in
a wide variety of industries and across many different
sized organisations. |
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| Our Case Studies include: |
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Complete IT Outsourcing for part of a large
European Group. |
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Strategic Sourcing of key Infrastructure Services
for a fast growing Services business. |
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Provision of a Managed Network Service for a
subsidiary of a FTSE 50 Group. |
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